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| Dear %%prospect%%, |
| It's not long now until you move in to your new home at %%development%%, so we thought we'd send you a reminder about how to get your broadband service ready. |
| If you don't need broadband, no problem, but please keep this e-mail safe as you will need it to register for FibreNest in future. |
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| FibreNest would be delighted to provide your internet service in your new home. We are confident that you will be impressed with the speed and performance of its products and the excellent service it provides. |
| FibreNest's packages and pricing can be found at fibrenest.com where there are speeds to suit every household. You can sign up online quickly and easily by clicking the button below. |
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| Register today to ensure that FibreNest can connect your new home as quickly as possible upon moving in. Registration is fast and easy; simply visit fibrenest.com/connect and follow the on-screen instructions. You'll need your UCR (Unique Customer Reference) which is: |
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| %%company_code%% |
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| %%development_code%% |
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| %%plot_number%% |
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| You can register as early as you wish and with complete confidence, as your subscription and payments will only become active from the point you take ownership of your new home. |
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| Choose your package online today |
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| We install your service while your new home is being built |
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| You collect the keys to your new home once it's ready |
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| Once you've moved-in, activate your service online |
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| Your contract and payments will only begin from this point |
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| As a FibreNest customer you're always covered, we offer a range of guarantees to make sure you're always getting a fair deal or get appropriate compensation if we don't do what we promise. For example, our Late Installation Guarantee means that if we’re unable to provide the service you ordered on the day you move in, we’ll either provide you with a temporary wireless router free of charge1 or give you a daily credit of £6.24 for every day you’re without any service. |
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| After you’re up and running you’ll be protected by our Fault Repair Guarantee which means that if we cause you to lose service and we can’t fix the problem, you’ll qualify for a daily credit of £9.98 2. |
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| We also understand the importance of having a great WiFi signal throughout your home. With FibreNest’s new WiFi guarantee, customers now have the option of taking an optional add-on that guarantees a minimum WiFi download speed of at least 25Mbps in every internal room. If we can’t achieve this you’ll be able to claim a onetime service credit of £100 . |
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| May we take this opportunity once again to welcome you to %%development%% and together we look forward to delivering to you an exceptional level of care and support. If you have any questions or comments, help is only a phone call away. You can contact FibreNest on 0333 234 2220 Monday to Friday, 8am-8pm or Saturday 9am-5pm. |
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1Complimentary, free of charge mobile Wi-Fi facility refers to the provision of a 4G mobile router internet device which can be used for the duration that the main service is not active in order to access the internet. Includes a capped monthly data allowance of 50 or 60GB, depending upon the mobile network selected for your area. Device must be returned within 7 days of main service activation to avoid a £70 charge being added to your first bill.
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2 Daily credit applies from the second working day you are without service.
Please do not reply to this email - it has been automatically generated . This email was sent to %%emailaddress%% as you are subscribed to the Charles Church email mailing list. If you have received this email in error, please accept our apologies. If you do not wish to receive further emails from us please click here to unsubscribe or here to manage your preferences. We will deal with your unsubscribe request as promptly as possible but during holiday periods it may take between 7-10 days for your request to be actioned across all our marketing channels.
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Privacy Policy | Contact Us
Copyright %%year%% Persimmon. All Rights Reserved.
Persimmon Homes Limited, Registered Office:
Persimmon House, Fulford, York, UK YO19 4FE.
Registered in England No. 04108747 |
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